Frequently Asked Questions
Products & Orders
Can I leave a gift message on an order?
We are unable to offer gift messages on orders at this time. All orders ship with packing slips that include billing and shipping address information but not pricing information.
I want to send an order as a gift and have the recipient receive email updates about the order, what do I do?
To have your recipient receive email updates about their order, enter their email in the “Email” field at checkout. The order confirmation/order receipt will be emailed to them along with all tracking updates. You can enter your email in the “CC Email to Send Receipt to" field in the bottom left of the cart right before clicking the "Checkout" button to receive the order confirmation/receipt email in your inbox.
How do I cancel an order?
To cancel your order, please reach out to us at compass@harperandscott.com. Please note that if your order has gone into fulfillment at our warehouse, we will be unable to cancel your order.
The product I want is out of stock, when will it be back in stock?
You can sign up for email notifications when items are back in stock by selecting your desired item variations on the item page and clicking “Notify Me When Available.” As soon as the item is back in stock, you’ll receive an email notification. For further details regarding estimated stock dates, please reach out to us at compass@harperandscott.com.
Shipping & Returns
Where does the Compass Boutique ship to?
The Compass Boutique ships to all US states - we are not able to ship outside the US at this time.
How is shipping calculated?
The UPS shipping is calculated based on the dimensional weight of the products in your cart and current UPS rates from our fulfillment warehouse to your shipping address. The USPS rates at checkout are flat fees based on current USPS rates available.
Item(s) in my order arrived damaged, what do I do?
Sorry to hear an item in your order arrived damaged! Please reach out to us at compass@harperandscott.com with a picture of the damaged item(s) along with any packaging. We will submit a claim to the carrier on your behalf if the damage is from shipping and reship your order for you.
My tracking shows that my order has been delivered, but I don’t see it at my door/mailbox, what do I do?
We recommend checking with neighbors or any other residents at the address your order was shipped to in case your order was delivered to them. If your order shipped via USPS, please wait a couple days to see if your package turns up, as it is not uncommon for orders to arrive after they have been marked delivered with USPS. If your order doesn’t turn up or your order is with UPS and shows as delivered, please reach out to us at compass@harperandscott.com and we will submit a claim to the carrier on your behalf and reship your order for you.
How do I process a return?
You can process your return by visiting our Returns Portal. Products eligible for returns must be returned within 14 days of receipt, be in unworn, “as new,” condition, and not be a final sale, custom, or discontinued item. For questions regarding returns, please reach out to us at compass@harperandscott.com. There is a $9 flat fee that will be deducted from your return refund for the cost of return shipping.
How do I exchange an item?
We are not able to process exchanges at this time, however you can process a return via our Returns Portal and then purchase the item you’d like instead through the Compass Boutique at your convenience.