Products & Orders
Can I leave a gift message on an order?
We are unable to offer gift messages on orders at this time. All orders ship with packing slips that include billing and shipping address information but not pricing information.
I want to send an order as a gift and have the recipient receive email updates about the order, what do I do?
To have your recipient receive email updates about their order, enter their email in the “Email” field at checkout. The order confirmation/order receipt will be emailed to them along with all tracking updates. You can enter your email in the “CC Email to Send Receipt to" field in the bottom left of the cart right before clicking the "Checkout" button to receive the order confirmation/receipt email in your inbox.
How do I cancel an order?
To cancel your order, please reach out to us at email@example.com. Please note that if your order has gone into fulfillment at our warehouse, we will be unable to cancel your order.
The product I want is out of stock, when will it be back in stock?
You can sign up for email notifications when items are back in stock by selecting your desired item variations on the item page and clicking “Notify Me When Available.” As soon as the item is back in stock, you’ll receive an email notification. For further details regarding estimated stock dates, please reach out to us at firstname.lastname@example.org.
Shipping & Returns
Where does the Compass Boutique ship to?
The Compass Boutique ships to all US states - we are not able to ship outside the US at this time.
How is shipping calculated?
The UPS shipping is calculated based on the dimensional weight of the products in your cart and current UPS rates from our fulfillment warehouse to your shipping address. The USPS rates at checkout are flat fees based on current USPS rates available.
Item(s) in my order arrived damaged, what do I do?
Sorry to hear an item in your order arrived damaged! Please reach out to us at email@example.com with a picture of the damaged item(s) along with any packaging. We will submit a claim to the carrier on your behalf if the damage is from shipping and reship your order for you.
My tracking shows that my order has been delivered, but I don’t see it at my door/mailbox, what do I do?
We recommend checking with neighbors or any other residents at the address your order was shipped to in case your order was delivered to them. If your order shipped via USPS, please wait a couple days to see if your package turns up, as it is not uncommon for orders to arrive after they have been marked delivered with USPS. If your order doesn’t turn up or your order is with UPS and shows as delivered, please reach out to us at firstname.lastname@example.org and we will submit a claim to the carrier on your behalf and reship your order for you.
How do I process a return?
You can process your return by visiting our Returns Portal. Products eligible for returns must be returned within 14 days of receipt, be in unworn, “as new,” condition, and not be a final sale, custom, or discontinued item. For questions regarding returns, please reach out to us at email@example.com. There is a $9 flat fee that will be deducted from your return refund for the cost of return shipping.
How do I exchange an item?
We are not able to process exchanges at this time, however you can process a return via our Returns Portal and then purchase the item you’d like instead through the Compass Boutique at your convenience.
What is the difference between a custom order and a bulk order?
Custom orders are for products not available for sale on the Compass Boutique or for products available on the Boutique with additional custom branding on them (such as a team logo). Bulk orders are for orders of large quantities of products already available for purchase on the Compass Boutique. If you’re not sure if your order qualifies as a bulk order, please reach out to us at firstname.lastname@example.org.
How do I place custom orders?
To place a custom order, please visit our Custom Order page and fill out the order form. A member of our team will get back to you with next steps for your order. Please note that all custom orders have a required order minimum of $2,500 before shipping and taxes. There may also be minimum order quantities your order will need to hit depending on the product.
What is the custom order process?
Based on your requested products, the custom team will provide item options, along with pricing and minimum order quantities for your products, and will work with you to put together an order quote for electronic signature. Once your quote is signed and credit card authorization or marketing budget code received, you’ll move into mockups and production.
Virtual mockups take 24-48 hours for proofing and the standard production timeline is 10-12 business days plus 3-5 business days for shipping. We do our best to accommodate if you need your items sooner, but this is the standard timeline. Rush orders may incur additional rush fees.
If your custom items need to be branded, you will need to provide high resolution artwork as an .ai or vector file.
What information should I have ready for my custom order?
Our custom products team will need to know what item(s) you are interested in ordering or have some context from you on what you would like the items for (such as an event) so they can provide options for your order. They will need to know approximate quantities you’d like to order, along with your budget, the date you need the products in hand by, as well as any additional design considerations for your order, such as the addition of a team logo. Vector or .ai files of your logos will be required for the mockup/design portion of the order process, so it will make the order process go more smoothly if you have this lined up before you submit your request.
How do I pay for my custom order?
You may pay for your custom order with credit card or with your Coupa marketing budget.
How do I place a bulk order?
To place a bulk order for a product already available on the Compass Boutique you may check out directly through the Boutique.
Is there a quantity-based discount for custom and bulk orders?
For custom orders we are able to pass along better pricing, though pricing will be impacted based on minimum order quantities we may need to hit that vary by product.
For bulk orders of items already available on the Compass Boutique, we are able to pass along pricing discounts for orders that have an order minimum of $2,500 before shipping and taxes.